Mail order clothing brand Boden beat off competition from larger brands to win a coveted Marketing Week Engage Award in the CRM/ Loyalty category last month.
Its catalogue, which was personalised to each customer, drove a near 30% uplift in response. Catalogues were addressed to customers’ first names and came with a fold-out spread unique to each person, based on his or her shopping history and “life story with the brand”.
To read more of this article please click here
